Please note: Our studio will be closed from the 18th December and will re-open on the 18th January. Happy Holidays! Please read store policies and information carefully prior to completing your purchase.
mike + jeanie x
Please note that we require cleared payment before we can start work on your item, and that it MAY take up to 3 days for your item to be completed before we are able to lodge it with Australia Post (however wherever/whenever possible we will do it faster than this).
Please place all details for personalisation in the "Note To Seller" box on the PayPal Screen just prior to confirming payment. If you accidentally miss that little box (easily done!) just place the details for stamping in the body of an email with your order number and whizz it off to us at firstname.lastname@example.org
We have stamps in the following fonts:
Typewriter [regular size]: upper and lower case, numerals 0-9, “&”
Arial [teeny size]: upper and lower case, numerals 0-9, “&”
Cursive [teeny size]: lower case
In addition to these letters and numbers, we also have a star outline, a heart outline, an arrow, a lightning bolt, and the following symbols: (*+?,.#@
If no specific font choice is specified, we will stamp your piece in our typewriter font, or the font which will best fit your requested stamping.
We will stamp your items EXACTLY as you type them in the message, so please, PLEASE be sure to check and then check again before sending it off to us! You can have any word, phrase, number or combination thereof stamped onto your items, you are limited only by the space on each item, as we have noted in each item description.
Please understand that as all characters are stamped BY HAND, there will be a slight variation in their alignment and spacing, and each piece will not be completely identical [even if they are ordered with the same words/numbers/letters]. There may also be other slight imperfections (such as small scratches or scuffs) from the stamping process. This is intrinsic to the nature of the pieces we create, and it is part of the charm of ordering an individual, hand-stamped item. If you are after a perfect, machine-produced item, pony&pressed may not be the shop for you [sadface].
If you would like to order a multiple number of the same item and you don’t see the correct number of items in our store, please contact us and we will see what we can do!
If you are purchasing a multiple number of the same item, and would like a different name/number/phrase/whatever on each item, please place each on a DIFFERENT line and clearly state what you would like on each item! If there is any confusion we will contact you, we would rather have a bit of back-and-forth-ing to ensure everything is JUST RIGHT, than provide you with an incorrect product.
REMEMBER: Please be sure to THOROUGHLY check all details for stamping.
As our items are customised, we need to ensure sufficient time to create your item, as we are committed to providing the highest quality product to our customers. We will start work on your item as soon as your payment has cleared. We ship items on Tuesday, Wednesday and Friday every week.
While we do attempt to get all work done as soon as possible, there may be times when delays are inevitable. We will let you know if there are any anticipated delays in shipping your item/s, and of course we will also let you know once it is all packaged up and on its merry way! Please let us know if yours is a rush order, and we will see what we can do to get it out to you quickly.
Full payment is due within 48 hours of your purchase. Due to the customised nature of our products, until full payment for your item has cleared, we will not start work on your item, so any delay in payment will ultimately result in a delay in you receiving your goodies!
We only accept Paypal payments, however if you do not have a Paypal account you are still able to pay through Paypal using your credit card. If you are ordering over email, we are able to issue you with an invoice that is payable with a credit card, or you can arrange a direct deposit into our bank account (Australian customers only!).
SHIPPING AND DELIVERY
We ship all items via Australia Post. All orders within Australia are posted via Registered Post (this requires a signature before collection). International orders are posted via Australia Post International Delivery Regular Service. If you would like your international order Express Posted or Express Couriered for faster delivery, please contact us for a quote. We do not offer this option as standard as the costs are significantly higher for international express post.
We do not charge extra for additional items, so order as much as you like and you won’t get slugged any extra on shipping!
Within Australia, delivery time is between 1-5 days depending on destination. Please visit www.austpost.com.au for more details about the Registered Post Delivery service. Obviously, this is from the date we lodge your item with Australia Post.
International shipping from Australia will be delivered between 3-10 business days from the date of shipping. This time is an estimate provided by Australia Post, and pony&pressed is not responsible for any delays to this estimated delivery time! If you need your items by a certain date, please contact us for a quote for Express International shipping.
All of our items are shipped registered mail, meaning that you will need to show ID and sign for the item at the post office before you collect. This is to ensure your precious cargo doesn’t go missing on it’s way to you!
Please note that once an item is with Australia Post, pony&pressed is not responsible for lost or broken items. Items will not be replaced due to mail going missing. If you would like to insure your item, please let us know and we will quote you on this prior to ordering.
Please ensure all your shipping address details are up-to-date to ensure your items don’t go astray! pony&pressed will not be responsible for any items that go missing if your shipping details are incorrect.
To prepare your item for shipping, each piece is carefully placed in a velvet pouch and wrapped in tissue before being placed in a box and tied nicely with a ribbon! We then bubble wrap and box all items before sending them off, to ensure they are well protected for their journey and perfectly presented when they arrive! If you are purchasing two items, such as a chain and a charm, we will take the initiative and wrap them together, unless you request otherwise UPDATE: We are currently out of stock of pouches.
Please let us know if you are purchasing multiple items and have a specific way you’d like everything wrapped and shipped. We place great pride in the presentation of our products so will do our best to accommodate any reasonable request!
Because our products are customised, we do not offer refunds or exchanges if you change your mind, however of course if the product is in any way faulty, or there is an error in the personalisation of the product, we will exchange it for an identical item, or where an identical item is not available, a product of similar value as agreed upon. We put our hearts into making each piece so we want you to love it. Please let me know within 48 hours of receipt if you have any issues.
Please carefully read the details about various aspects of the personalisation process below so you are aware of to expect!
We take a great deal of care when creating each item and do our best to ensure each piece reaches you in tip-top condition. We will only send you a product that we are proud to put our name to, of the highest quality and standard.
If your chain breaks for any reason within 3 months from the purchase date [not that we’re expecting them to, of course!] We will replace it free of charge. Please contact us on email@example.com in this instance. You will need to post the broken chain to us at your own expense before an identical chain (in length and style) will be provided to you. Where an identical chain is not available, we will send you a chain of similar value as agreed upon.
All’s fair in love and hand-stamping…however if we know that you are a representative of one of our competitors, we reserve the right to cancel your order with a full refund – girls have got to keep some things up their sleeves!
We'd love to keep in touch - please let us know if you don't want us to contact you with a sporadic newsletter, featuring entertaining anecdotes, hilarious dad jokes and the occasional discount code.